11 October 2005

Comcast is a pain in my ass!!!

traceroute to comcast.net (204.127.205.8), 64 hops max, 40 byte packets
1 c-24-8-167-201.hsd1.co.comcast.net (24.8.167.201) 2.931 ms 1.873 ms 6.469 ms
2 * * *
3 68.86.105.141 (68.86.105.141) 940.840 ms 938.084 ms 1031.626 ms
4 68.86.103.121 (68.86.103.121) 1062.099 ms 1067.214 ms 950.623 ms
5 68.86.103.65 (68.86.103.65) 1017.280 ms 1001.291 ms 989.964 ms
6 68.86.103.117 (68.86.103.117) 1024.222 ms 959.305 ms 1009.723 ms
7 * 68.86.103.17 (68.86.103.17) 1010.937 ms 860.684 ms
8 68.86.103.142 (68.86.103.142) 986.046 ms 1002.132 ms 988.422 ms
9 12.124.158.17 (12.124.158.17) 1023.542 ms 977.932 ms 932.350 ms
10 gbr1-p60.dvmco.ip.att.net (12.123.36.138) 842.632 ms 936.205 ms 948.455 ms
11 tbr2-p013501.dvmco.ip.att.net (12.122.1.37) 1073.709 ms 1074.718 ms 1005.092 ms
12 12.122.10.117 (12.122.10.117) 1004.468 ms 984.675 ms 892.199 ms
13 12.122.10.1 (12.122.10.1) 916.260 ms 829.081 ms 881.590 ms
14 gar5-p300.n54ny.ip.att.net (12.123.3.9) 857.294 ms 684.661 ms 644.103 ms
15 mdf1-gsr12-2-pos-6-0.nyc3.attens.net (12.122.255.130) 677.366 ms 852.867 ms 886.022 ms
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 *^C


I called Tech Support, the first time, and had a script reading moran...

"Can you go to the Start menu?" "I could if I were using Windows..." "Ok, then select the control panel." "dude, I just told you I wasn't using Windows."

I could have been less of a smart ass, but it's me! Anyway, I dealt with this asshat for 30 min... I finally got sick of the bullshit asked for a supervisor. He put me on hold then came back and said "The supervisor will tell you the same thing." Uh WHAT?!?! "Fine, then give me Tier 2 support." "We don't have a tier 2." Needless to say, this call ended poorly...

I called back and finally got to a tier 2 rep... He knew what the problem was before I was transfered to his line! Yeah, this is why we 'technically inclined' should get the Tier 2 # with our service... Not the "Please click on the icon that looks like a world..." number.

Jebus, I just want my fucking 8Mb service to work!!!!!!!

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